Company & Order FAQ

How long has Ikonart® been around?

We introduced the Ikonart® Custom Stencil Kit in January 2019 at Creativation in Phoenix, AZ.

Although Ikonart® is a new product, our parent company, the IKONICS® Corporation, has over 65 years of experience developing imaging products and technologies for a variety of industries. IKONICS® is headquartered in Duluth, Minnesota.

Where can I purchase your products?

You can purchase our Ikonart® Custom Stencil Kit along with all refill films directly from us on this website. 

How long do backorder products take to comeback into stock?

Backorder products normally take two weeks to come back into stock as they are shipped from Europe.

What does my order status mean when I login to my account?

You can login to your account at any time to check your order status. Here is what the different order statuses mean:

  • Awaiting Payment: Your order has been received but it has not been cleared by Paypal as yet.  
  • Awaiting Fulfillment: Your order has been received but it has not been entered into our system yet. If you paid with PayPal your order status will show as "Awaiting Fulfillment" and PayPal will collect the funds immediately. 
  • Awaiting Shipment: Your order has been received and entered into our system. Everything looks great and it will be shipping soon.
  • Shipped: Your order has shipped and tracking information has been added to the order.
  • Complete: Your order has shipped and your credit card has been billed.